Our packages have rates that include free training for users, annual maintenance, updates and user support for the period chosen by you. It is true that the value-add comes after implementation because that is when individuals begin to experience the system. And since we know the ins and outs of the product, you don’t face the risk of delays or incompetency. To source a dedicated person for this purpose actually turns out to be more expensive and time consuming. It is almost impossible to have resources that can replace our services at the prices offered.
When the end user is empowered through training, the level of efficiency goes high and thus, the need to depend on helpdesk becomes minimum.